Last Updated: December 2025
At The Ten, we curate items from artisans and partners around the globe to bring you unique tools for your faith. Because those partners are in different countries, delivery takes longer than it would from a single warehouse. We would rather tell you that plainly before you order than surprise you afterwards.
Orders are processed within 3–7 business days of payment clearing. Orders are not processed or dispatched on weekends or public holidays. During periods of high demand, processing can take longer; if it will, we email you rather than leave you guessing.
You will receive an order confirmation by email when you buy, and a second email with tracking information when the item is dispatched. If you have not had the second email after seven business days, write to us.
Delivery estimates run from dispatch, not from the moment you order. Add the processing time above to get the full picture.
These are estimates based on our partners' typical performance, not guarantees. Customs inspections, carrier backlogs and weather can extend them.
Our inventory is held in fulfilment centres in the United States, Europe and Asia. If you order several items they may ship separately and arrive on different days. You are never charged more than once for delivery when we split an order.
Tracking numbers can take a few days to show movement after dispatch, and international parcels often appear to stall while they clear customs. This is normal. If tracking has shown nothing new for 10 business days, contact us and we will chase it with the carrier.
International orders may attract customs duties or import taxes set by your own country. These are not included in the price you pay us, are charged by your customs authority, and are your responsibility as the importer. We cannot calculate them in advance or mark parcels as gifts.
Please check your address carefully at checkout. Once an order has been dispatched we cannot redirect it. If a parcel is returned to sender because the address was wrong or nobody was available to receive it, we will refund the item but not the original delivery cost.
If your order has not arrived 15 business days after the top of the estimate above, email us with your order number. We will either locate the parcel, resend it, or refund it in full. You do not have to prove the loss — that is our job, not yours.
Email thetencommandments7@gmail.com with your order number. We reply within 24–48 hours on business days. See also our Returns & Exchanges policy.