Last Updated: December 2025
We want you to be completely satisfied with what you buy from The Ten. If you are not, this page tells you exactly what happens — including the parts that cost you money, which we would rather state plainly than bury.
You have 30 calendar days from the day you receive an item to request a return. To be eligible, the item must be unused, in the condition you received it, and in its original packaging.
Email thetencommandments7@gmail.com with your order number and what you would like to return. Please write before sending anything back: parcels returned without contacting us first can arrive at a fulfilment centre that has no record of them, and we may not be able to trace or refund them.
We reply within 24–48 hours on business days with the return address and instructions.
If the item is faulty, damaged, or not what you ordered, we pay. Send us a photograph and we will cover return postage or send a replacement without asking you to return the original, whichever is quicker.
If you simply changed your mind, you pay the return postage. The original delivery cost is not refunded. We recommend a tracked service — until the item reaches us it is still your parcel, and we cannot refund what does not arrive.
Tell us within 14 days of delivery and include a photograph. We will replace the item or refund it in full, including the original delivery cost. You will not be asked to pay anything.
Where the law of your country grants you a stronger right of withdrawal than this policy — for example the statutory cooling-off period for consumers in the EU and UK — that right applies and nothing here reduces it.
Once your return reaches us we inspect it and email you the outcome within 5 business days. Approved refunds go back to your original payment method within a further 5–10 business days, depending on your bank or card issuer. We do not issue store credit instead of a refund unless you ask us to.
If a return is refused — because the item is used, damaged by you, or outside the window — we will tell you why, and return the item to you at our cost.
We do not process direct exchanges, because items ship from different fulfilment centres. Return the original for a refund and place a new order; that is faster than an exchange would be.
If your order has not yet been dispatched we will cancel it and refund it in full. Email us as soon as you can — once a parcel is with the carrier the return process above applies instead.
Email thetencommandments7@gmail.com. See also our Shipping Policy and Terms of Sale.